Sentry GuardSupport
Need help with Sentry Guard? Most questions are answered here. For anything else, email us and we’ll get back to you.
Contact us
The fastest way to get help is by email. Include your phone model, OS version, and a screenshot (no sensitive data).
support@sentry-mode-pro.comWe aim to reply within 1–2 business days.
Frequently asked questions
How do I sign in?
Sign in happens in the app only. Download from the App Store or Google Play, open the app, and connect your vehicle. There is no sign-in on this website.
I’m not getting notifications — what should I check?
Make sure notification permissions are enabled in your phone settings, that you’re within the “active hours” you configured, and that parking mode is off. You can also tap “Re-enable monitoring” from the Account tab.
Which vehicles are supported?
Sentry Guard is an independent app that works with a compatible connected-vehicle account. You need ownership or authorization for the vehicle and a paired virtual key.
How do I cancel my subscription?
Subscriptions are managed through the store. On iOS: Settings → Apple ID → Subscriptions. On Android: Google Play → Payments & subscriptions. Deleting the app does not cancel the subscription.
How do I delete my account and data?
In the app: Account → Delete account & data. Or use the account deletion page on this website.